Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: CustomerSupport@Fashion-Wiz.com
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located across Asia, Europe and North America. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 5-12 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location. Some items shipped directly by suppliers may take 12-20 days due to logistics. Any items that take longer than 20 days will be marked on the product page with the shipping time.
Q. How long will it take to dispatch the order?
A. It will take usually up to 3 business days, while, in peak times, it may take up to 5 business days to dispatch.
Q. Do you ship Worldwide?
A. Our goal is to ship worldwide based on availability of carriers. If there is carrier available in your location, the shipping rates and options will be calculated at prior to check out!
Q. Is shipping really FREE?
A. We offer completely FREE shipping on ALL our orders to the U.S.A, U.K. Canada and Australia. All other countries will see shipping rates calculated prior to check out. Some countries may receive free shipping based on carrier availability. To inquire if you are eligible for free shipping, please contact us at CustomerSupport@Fashion-Wiz.com
Q. Where is your company located?
A. Our company's headquarters are located in the United States while our warehouses and vendors are scattered across Asia, USA and Europe.
Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to CustomerSupport@Fashion-Wiz.com
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex. and Paypal, we will soon be accepting Google and Apple Pay and JCB and Diners Club.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.